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Course Code: PGD0015

Course Title: Group Dynamics

Class: LJ02

Group Name: G62B

Group members:

Soh Jia Min         (1171100589)                           

Tam Jia Xin         (1171100240)       

Teo En Yu            (1171100853)

Tan Jing Ying      (1171101241)    

Lee Jia Ling         (1171100237) 

Wong Tong Vee   (1171100850)       

Ng Zhong Hui      (1171100889)    

Yong Hong Wei    (1171101657)

Lecturer's Name: Madam Nalini Pragasam

Table Content:

No.	Content
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13.	MAIN PAGE  MEMBER'S ORGANIZATION Hey, This is G62B HERE Explanation logo and blog's cover TOPIC 1 - INTRODUCTION TO GROUP DYNAMIC TOPIC 2 - EXPERIENTIAL LEARNING TOPIC 3 - GROUP COMMUNICATION TOPIC 4 - LEADERSHIP  TOPIC 5 - GROUP CONFLICT INTERVIEW OF DIFFERENT CUSTOMER SERVICES GROUP DYNAMIC PRESENTATION MEMORABLE TIME WITH G62B CONCLUSION

MEMBER'S ORGANIZATION

LEADER

□■□  Allocate the task to members averagely and help them when they are facing  trouble.

□■□  Make sure all the members can finish their own task on time.

NAME : SOH JIA MIN

DATE OF BIRTH : 08 MAY 1999

E-MAIL ADDRESS : SJIAMIN99@GMAIL.COM

ASSISTANT LEADER

□■□   Assist leader to finish the task.

 □■□  Make sure each of the group members performing their own task smoothl.

NAME : TAM JIA XIN 

DATE OF BIRTH : 29 JUNE 1999

E-MAIL ADDRESS : ZHONGJIAREN88@GMAIL.COM

SECRETARY

□■□  Jot down important information during meeting.

□■□  Handle documents. 

NAME : TEO EN YU

DATE OF BIRTH : 25 OCTOBER 1999

E-MAIL ADDRESS : ENYU1025@GMAIL.COM

HEAD OF BLOGGER 

□■□  Examine the post before bloggers (all the members) upload to blog.

□■□  Manage all the post on the blog.

NAME : TAN JING YING

DATE OF BIRTH : 07 MAY 1999

E-MAIL ADDRESS : JINGYING507@GMAIL.COM

PHOTOGRAPHER (EDITOR)

□■□  Take photos and record videos as the evidence during activities.

□■□  Edit photos and videos before upload to blog.

NAME : NG ZHONG HUI

DATE OF BIRTH : 13 SEPTEMBER 1999

E-MAIL ADDRESS : BRYANLOL93@GMAIL.COM

REPORTER 1

□■□  Interview staffs and students.

□■□  Get feedback from staffs and students.

NAME : LEE JIA LING

DATE OF BIRTH : 28 JULY 1999

E-MAIL ADDRESS : XUEJING5578@GMAIL.COM

REPORTER 2

□■□  Prepare questionnaire (form) to interviewer.

□■□  Meet appointment with the interviewer.

NAME : WONG TONG VEE 

DATE OF BIRTH : 09 OCTOBER 1999

E-MAIL ADDRESS : LOVELYBAO91@GMAIL.COM

SLIDE EDITOR

□■□  Prepare and edit slide for presentation.

□■□  Get all the information from members before preparing the slide.

NAME : YONG HONG WEI 

DATE OF BIRTH : 02 SEPTEMBER 1999

E-MAIL ADDRESS : IVANYONG99@GMAIL.COM

HEY 🙋 THIS IS G62B HERE

Although we are just a group member, but we look each other like family 😘

We hope that all of the Multimedia University's students can pass their exam with flying colours and enjoy in your university's life. ✨

Besides , all of us want to share some meaningful quotation to you all :

" Walking with a friend in the dark is better than walking alone in the night. "

" If you don't go after what you want, you'll never have it. If you don't step forward, you're always in the same place. "

" Never give up on something you really want. It's difficult to wait, but worse to regret. "

The Explanation about our group's Logo and The cover of our Blog.

Explanation of our Group's Logo

1.The design of this logo is like our own creation of communication network. All the joint of the triangle is connected because all we use to design this logo is the concept of   "All Channel".

2. The two little triangle that stay inside the big triangle represented the 2 boys of our group member.The majority of girls is more than   boys in our group that's why we use the big triangle to represent girls.

Explanation of our blog's cover photo

Obviously there's 8 person in this photo ,2 boys and 6 girls.So this cover photo it's already represent our whole group members and no need any explanation. Simply!

TOPIC 1 - WHY GROUP IS IMPORTANT ?

IMPORTANT  OF GROUP

1)  Strength the relationships between all members

• learn how to communicate with another members/race to able to achieve the goal as one
• improve the speaking skills and language when u communicate with members and another competitor
• move as one and complete the tasks that given by the lecture 

2) Become more responsible in the group 

• without the responsibility , a group cannot form to become a high performance group 
• If one of the member did not do their work property, the work done by group will become mess
• the group will also fail to achieve their goal 

3) Sharing Ideas

• As a team, the members can each contribute pros and cons of approaches to tasks and methods to accomplish key goals.
• Collaboration as a team benefits the project and gives team members an outlet to bounce around ideas.
• By sharing ideas and working together, everyone involved benefits and receives a bit back. Without making it known what we’re doing and thinking, it’s impossible for others to contribute to that knowledge.

4) Bring team spirit among group members

• As a group all of us have same goal that everyone wish to achieve , it is because we all do the task together.
• Done any job perfectly via discussion. For example, we gave our idea in preparing the importance of group's slide.
• Having team spirit is important because if one of the member with the wrong attitude can undermine the effort of the entire team.

5) Can make more friends

• Create a group text
• Add them on social media
• Ask about them frequently
• Because somebody are more introvert than extrovert,so that if we working in a group,we can be more iniative.

TOPIC 1 - 5 Stages of Group Development to Manage Group Dynamics

Forming⟹

This is when the team first meet and familiarize themselves with each other,form interpersonal relationship and develop the team structure.

In this stage,most team members are positive and polite. Some are anxious,as they haven't fully understood what work the team will do. Others are simply excited about the task ahead.

As a leader,you must play a important roles at this stage.It is because member's roles and responsibilities aren't clear.Therefore, leadership is crucial at this stage because it helps members to sort out the objectives and get to know their new colleagues.

Storming⟹

In this stage,people start to push against the boundaries established in the forming stage.This is the stage where many teams failed.Members will voice their individual differences.For example,team members will challenge your authority,or jockey for position as their roles are clarified.

Therefore,it is important for members to continue to be highly involved with each other,including to voice any concerns in order to feel represented and understood.

Moreover,leader should help members who is quiet and self-conscious to voice their opinions or views.In this moment,leadership will be tested among each other to gain recognition of which individual has the aptitude to lead.Members try to look for a position that suits their identity.

Norming⟹

In this stage,people start to resolve their differences,appreciate colleagues'strengths, and respect your authority as a leader.

Now your team members know one another better,they may socialize together and able to ask one another for help and provide ideas comfortably.Members will also know their identity to achieve the goals together.The team leader should focus on continuing to clarify the roles of each member,and a clear and workable structure and process for the group to achieve its goals.

People develop a stronger commitment to the team goal,and you start to see good progress towards it.There is often a prolonged overlap between storming and norming. This is because as a new tasks come up,the team will lapse back into behavior from the storming stage.

Performing⟹

In this stage,members know and realize their individuals roles and group goals. The leader has directed well enough to allow members to become self-reliant to complete the tasks necessary for the project to come together in its entirety.

Meetings become productive and individual work afterwards is consistent with the goals and tasks assigned.

It will be easy to be a part of team at this stage,and people who join or leave won't disrupt performance.

Adjourning⟹

In this stage,it is clear to members and their organization that the team has achieved its goals.

Group will always come together at the end of a project and commend each other for their efforts,because each understands that parts of the project could not be completed without the other.

TOPIC 2 - EXPERIENTIAL LEARNING

1. The Learning from the Group work

Become more responsible in the group 
-Without the responsibility , a group cannot form to become a high performance group 
-For example , every members have their own role and tasks to complete 
-If one of the member did not do their work property , the work done by group will become mess 
-So , the group will also fail to achieve their goal 
-Every group member were very care about their own role
-For example , our reporter which are Jia Ling and Tong Vee , they try to remember their own questions parts before going to interview the staff .
-Our head of blogger always help us to check the draft before upload on blog 
-We done our work without reminding and done our task perfectly .
Sharing Ideas 
-Our assistance leader ,Jia Xin and our leader ,Jia Min always share their own experience and good ideas about the presentation and group discussion 
-By sharing ideas and working together , everyone involved benefits and receives a bit back without making it known what we're doing and thinking , it,s impossible for others to contribute to that knowledge 
-As a team , the members can each contribute pros and cons of approaches to tasks and methods to accomplish key goals 


2. Motivating factor to complete the project successfully


-We want to achieve our group goals . Our group goals is to accomplish the assignment perfectly 
-We want to score A in this subject 
-We want to achieve success together
-For example , just like our bog we did not have the contain that lecturer want . So, we all burn the midnight oil by doing this blog and edit this blog .
-Without motivation by each group members , we will not done it on this limited time . 

3. How Experiential Learning was implemented in your class and group 

-We realise that we have to take care of group members feeling and given respect to other group members when they are giving suggestions.
- For example , once during the meeting in our group , there are different opinions among the group members about the time for interview our staff .
-Ivan and Bryan can't make it for the time we had already set up . So, they give difference time to us for the staff interview .
-But for their time , the staff (ERU) can make it to us 
-Thus ,we list down what time that Ivan and Bryan can make it and see which time that everyone can and the staff also can make it .

4. Was it beneficial for us ?

• YES

REASON :

1. We can become a better person either in university life or during working ( good quality and attitude )
2. We can easily to identify our mistake from experiences and modify it.
3. We can influence others with same attitude.

5. Do you think it should be incorporated in your class ? Yes, No, Why ?

• YES - Some attitudes and behaviours are needed to change

FIRST EXAMPLES : 

1. ACTION THEORY 

• Some of our classmates have not attended classes on time ( 5 minutes before). 
• This action had distracted our classmates from learning.
• Lecturer advised them not to become a latecomer.

     2. MODIFY ATTITUDES 

• The latecomers felt ashamed of their behaviour. 
• They came class earlier after advising by lecturer.

SECOND EXAMPLES : 

1. ACTION THEORY 

• Most of the classmates are not active while asking questions by lecturer.                                   
• This phenomena had wasted our learning progress and made lecturer a little bit unhappy and disappointed. 

1. MODIFY ATTITUDE

• Our group felt apologizing to lecturer. 
• We volunteered ourselves becoming the first group to carry out a  simple presentation in front of our classes. 

TOPIC 3 - GROUP CMMUNICATION

What is group communication?

Group communication can be defined as a message sent by a group member to one or more receivers with the conscious intent of affecting the receiver's behavior .

The Group Communication Process

Encoding - Translate ideas , feelings , intentions into message

Channel- The mean of  sending the message

Decoding -Interpreting its meaning of the message

Feedback - Response after getting message 

Noise - Element of interference ( eg . environment noise )

Sending Messages Effectively  

• Clearly own your message
• Make your message clear and complete
• Make your verbal and nonverbal messages congruent
• Be redundant
• Check for understanding
• Consider the receiver's frame of reference
• Describe other's behaviors without interpreting
• Describe your feeling by action / figure of speech
• Consider your credibility

Receiving Messages Effectively

• Paraphrase message accurately without evaluating it
• Describe your perceptions of the sender's feelings
• Negotiate the meaning of the sender's message

TOPIC 4 - LEADERSHIP

LEADERSHIP

Leadership Style that the Group observed

Group Leadership Style

DEMOCRATIC

• DEMOCRATIC is participative leaders encourage group members to participate, but retain the final say over the decision-making process.

EXAMPLE

BLOG DESIGN 

• Every group member are participant in giving blog design opinion.
• Bryan was creating the blog at first, Jia Ling and Jia Xin felt that the design was not so creative and change it straight away.
• After all members checked the design that had changed by them, but Jia Min also found that the design was too messy and changed it again.
• In the end, leader still do the latest decision and all group members accepted. 

LAISSEZ-FAIRE

• LAISSEZ-FAIRE is delegative leaders give little or no guidance to group members.

EXAMPLE

MAKING VIDEO

• Group leader who is Jia Min let the photographer (Bryan) make his own decision on making video and take photo.
• Group leader let every group member write their own blog contain, but the blogger(Jing Ying) and leader still will check for it before uploading.

Whose ideas came out strongly?

Every members

Leadership Theory Applied

Influence Theory of Leadership

• When we are doing the interview session, leader who is Jia Min will find out the information such as arrange the contact number of staff that given by Madam Nalini and the question of interview.
• After finding out all the information, leader will allocate the tasks to every group members and discuss the tasks with every members.
• Hence, all the members will follow the instruction that given by Jia Min.

TOPIC 5 - CONFLICT

G62B CONFLICT STORY.

When we were having group discussion during our group activities in class section which is in storming stage. We also having some conflict. 

• For example every one have our own different thinking like that time when we called to have a acting section about what is conflict, Ivan, Jing Ying and me have different opinion and idea.

• So, we compromise and wrote all our idea in a piece of paper and passed to each of the group member to choose.

⇧ ⇧ ⇧

From this situation we can see that majority of our group member are OWL, which using CONFRONTING / PROBLEM SOLVING to solve our conflict.

How was your Relationship with other Group?

Good.It is because our group member will ask some questions related to presentation from THE99.

INTERVIEW OF DIFFERENT CUSTOMER SERVICE'S STUFF IN MMU

Activity/Assignment of G62B

Interview of  Student Service Centre

Very appreciate that all group member can work as one to complete 

this interview and give a round of applause to reporter and interview.

Note:A part of the video of this interview will upload soon.

Reporter:

Lee Jia Ling

Wong Tong Vee

Photographer:

Ng Zhong Hui

Yong Hong Wei

Interview of ECU

 At the same day, we also interview another department-ECU

We completed the second interview in a same day and very excited the next interview!

Note:A part of the video of this interview will also upload soon.

Reporter:

Lee Jia Ling

Wong Tong Vee

Photographer:

Ng Zhong Hui

Yong Hong Wei

Interview of  Finance Division

The last department that we interview is Finance Division.

Thanks for the invitation and explain every things that we dont understand!

Note:A part of the video of this interview will also upload soon.

Reporter:
Lee Jia Ling
Wong Tong Vee

Photographer:
Ng Zhong Hui
Yong Hong Wei

GROUP DYNAMICS PRESENTATION 🌝

TOPIC : CUSTOMER SERVICES IN MMU
( ERU , SSC , FINANCIAL DIVISION)

🔺When answered madam Nalini's question after presentation.

🔺 When every group members were presenting their own part.

🔺 When presenting our video to all of the classmates and Madam Nalini.

✿ MEMORABLE TIME WITH G62B ✿

First of all, we are very glad that we can be a group member in this short 3 until 4 months. We are very appreciate that we can met each other in our university life. 

Besides, we also want to thanks for this subject which is GROUP DYNAMICS✨ It gives us a very fun and memorable time to all of us and it also help each of us strengthen our relationship. 

At first, we assume this group assignment as a coursework but after few weeks we did not assume this was a coursework anymore. We help each other, encourage each other and fight with each other (hahahaha) it really a very happy time for us.

Last but not least, We also want to thanks a lot to our lovely MADAM NALINI😘. Thank you for teaching us in this subject and let us take part in many group activities. Thank you for sharing all of the information to us this subject are very helpful to our future no matter is future in university life or future in work.